A Message to Our Patients About COVID-19 Coronavirus

Updated May 21, 2020

We’re open!

Universal face covering and temperature screening policies

If you have an in-person appointment with us, you will be required to wear mask that covers your nose and mouth. Everyone entering our office will have their temperature taken.

We are committed to the health and safety of our patients, their families and our team members. As a precaution for all people, we have implemented strict face covering guidelines. All patients, visitors and staff are required to wear a mask, either homemade or surgical, in order to enter our facilities. Face masks will be provided to patients who need them. Everyone entering our office will also have their temperature taken.

At this time, we ask that visitors do not accompany patients, with the exception of patients with disabilities or impairments who need assistance. In this case, your guests must also wear a mask and have their temperature taken. Thank you for doing your part to keep our community healthy.


Now offering in-person and telemedicine appointments

Pacific Urology is open during the coronavirus pandemic and offering both in-person and telemedicine appointments. You can use your phone, tablet or computer to connect to your physician for a video visit.

Telemedicine Details


 Wanted: Medical & homemade mask donations. Learn more


A message to our patients about COVID-19 Coronavirus

Guidelines to help protect yourself, those around you, our clinicians and staff:

  1. If you feel sick, stay home. It’s the best way to avoid spreading illness.
  2. If you have flu-like symptoms such as a fever, cough, or sore throat, follow the guidelines based on symptom severity below.

Mild symptoms: Stay home

Please stay home, isolate from others in your house as much as possible, and follow prevention measures such as washing your hands, covering coughs and sneezes, and disinfecting surfaces.

Worsening symptoms: Call your primary care doctor first

If you begin to feel worse, please call your primary care doctor.

  • Screening: At this time, John Muir Health Urgent Care Centers and many primary care doctors are not taking walk-ins. They have also temporarily disabled online scheduling. This allows them to properly screen you over the phone so that they can guide you to the appropriate care.
  • Phone visits: To help reduce the risk of exposing you and others to viruses, including COVID-19, many John Muir Health primary care doctors are doing most visits via the phone. This means that you will have a scheduled appointment over the phone instead of in your doctor’s office. When you call them with symptoms, they’ll let you know if the most appropriate visit for you is a phone visit.

Severe symptoms: Call 911

If you need emergency care, call 911. Patients going to the ER will only be tested for COVID-19 if they meet high-risk criteria. This will ensure that those most in need of evaluation and testing can receive it.

  1. If you are told by your health care provider that you should self-quarantine, please stay home. Some viruses, including COVID-19, can be present without symptoms. Even if you don’t feel sick, you could still infect others in the community.
  2. If you are sick, please leave your house only to go to doctor appointments, or to obtain food or medications. Please wear a face mask if you must go out. Avoid crowds and obtain an adequate supply of food and medications so that you can minimize the number of times you go out. Consider using grocery delivery services when possible.

Guide to deciphering your symptoms

PACU-symptom-chart

The information below was originally posted on March 6, 2020

Pacific Urology is open and operating under normal business hours. Our priority as a healthcare organization is to keep our patients and ourselves healthy and safe. We are continuing to care for our patients and have implemented safety protocols to ensure the health and safety of our patients in light of the coronavirus outbreak.

If you have a scheduled appointment or surgery with Pacific Urology, please plan to keep this appointment/surgery unless you have a fever, and are experiencing acute respiratory symptoms like cough, shortness of breath or sore throat. Update: telemedicine appointments now available.

If you have a fever AND respiratory symptoms (cough, difficulty breathing, sore throat) YOU MUST CALL OUR OFFICE BEFORE COMING TO YOUR APPOINTMENT. 925-937-7740

Below are frequently asked questions related to COVID-19 coronavirus as it relates to our patients and community. We are updating this page as more information becomes available.

A message to our patients about COVID-19 Coronavirus

What should I do if I have cold or flu symptoms?

If you must see your team and have active symptoms, such as fever, cough, or shortness of breath, sore throat or other respiratory symptoms including congestion or runny nose, please call our medical triage line at 925-937-7740 before your appointment. COVID-19 trained medical staff will provide guidance about whether you should come to the clinic or wait until your symptoms are gone.

What is the best advice for wearing a mask?

You should only wear a mask if you have respiratory symptoms, are caring for someone with a respiratory illness, or in close proximity with someone who has respiratory symptoms. If worn correctly, masks can help decrease the spread of respiratory viruses and bacteria.

If you do not have symptoms, masks should not be worn in public because they are not an effective way to prevent you from catching a respiratory infection.

The CDC recommends that healthcare providers and medical staff should wear a mask if they are caring for patients who may have a respiratory illness.

Should I be worried about getting infected with COVID-19 coronavirus at Pacific Urology?

Pacific Urology has extensive and thorough infection control procedures, and we will do everything we can to ensure the health and safety of our community. We have COVID-19 protocols and systems in place to keep all patients, visitors and healthcare workers safe.

Is Pacific Urology testing patients for COVID-19?

COVID-19 testing is only available via the County Public Health Departments and they decide whether or not to test patients. At this time, there are no commercial labs allowed to provide the coronavirus test. This may change in the coming weeks.

Who decides if I need a COVID-19 test?

You would first be screened by a healthcare providers (possibly telephonically) to determine if you meet the criteria for COVID-19 testing. If so, you would go to the local Emergency Room where additional high risk screening and sample swabbing would take place.

How long does it take for results to come back?

Generally, COVID-19 test results are back in 12 to 24 hours.

Is there anything I can do to keep myself, my family and friends safe from the coronavirus?

The most important steps to take are the same as for every cold and flu season:

  • Stay home when you are sick.
  • Practice good hand hygiene and cough and sneeze etiquette.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Plan how you will take care of sick family members. Make plans for childcare if you are sick or if your child is sick. Have a thermometer at home so you can check for fever if you or a loved one feels ill.
  • Try to get a few extra months’ worth of your prescription medications, if possible.
  • Stay informed – check the CDC site regularly for new updates.